Policies

Because each item is custom made, the shipping profile will indicate how long you can expect the processing time to take before we ship.

We occasionally maintain a stock of popular items that we can ship within 3-7 business days.

We ship with FedEx to US lower 48. Our local based philosophy means we do not ship internationally.

Once you receive your item, you are required to inspect it prior to signing. If you sign for the item, you are deemed to accept it in perfect condition. If the item is damaged, please refuse delivery and contact us immediately.

 

Refund Policy

 

We want every customer to be happy with their purchase.

We operate a small workshop with all American parts and labour. Our craft is a labor intensive operation and each piece is lovingly made over a period of several days. We therefore believe in a fair and reasonable refund policy.

By purchasing from our Etsy store, you agree to the following terms and conditions.

1. Cancellation:

1.1 You may request a cancellation within 24 hours of placing an order. After the cancellation period, but before shipment you will be charged a 20% restocking fee.

2. Damage:

2.1 Before signing for the item, inspect that the item is not damaged. If the item is damaged upon inspection, do not sign for it and contact us immediately. You will be entitled to a replacement item. You will not be entitled to a cancellation or refund.
2.2 Minor scratches, nail holes, joint gaps less than 1/8" in width are consistent with reclaimed furniture and will not constitute as damage.
2.3 Items made with reclaimed wood have several natural inconsistencies in color, grain and appearance. Since each piece is custom made, there may be some deviation between the store image and the item that is delivered to you.

3. Complaints:

3.1 Please address your complaint to sales@umbuzo.com within 24 hours of receiving your item. We will try our best to resolve your complaint and attend to any customer service issued within a 24 hour time period.