Policies

Because each item is custom made, the shipping profile will indicate how long you can expect the processing time to take before we ship.

We occasionally maintain a stock of popular items that we can ship within 3-7 business days.

We ship with FedEx to US lower 48. Our local based philosophy means we do not ship internationally.

Once you receive your item, you are required to inspect it prior to signing. If you sign for the item, you are deemed to accept it in perfect condition. If the item is damaged, please refuse delivery and contact us immediately. Please contact us within 24 hours of receiving your order to notify us of any issues.

 

Refund Policy

 

We want every customer to be happy with their purchase.

We operate a small workshop with all American parts and labour. Our craft is a labor intensive operation and each piece is lovingly made over a period of several days. We therefore believe in a fair and reasonable refund policy.

By purchasing from us, you agree to the following terms and conditions.

1. Cancellation:

1.1 You may request a cancellation within 24 hours of placing an order. After the cancellation period, but before shipment you will be charged a 20% restocking fee.

2. Damage:

2.1 Before signing for the item, inspect that the item is not damaged. If the item is damaged upon inspection, do not sign for it and contact us immediately. You will be entitled to a replacement item. You will not be entitled to a cancellation or refund. Please contact us within 24 hours of receiving your order to notify us of any issues. 
2.2 Minor scratches, nail holes, joint gaps less than 1/8" in width, slight variance in color, and variance in wood pattern are consistent with reclaimed furniture and will not constitute as damage or defect. 
2.3 Items made with reclaimed wood have several natural inconsistencies in color, grain and appearance. Since each piece is custom made, there may be some deviation between the store image and the item that is delivered to you.

2.4 Due to the handmade nature of our products, please allow up to 2" variance in depth. I.e. A 48x23" desk may actually be 48x25". 

3. Complaints:

3.1 Please address your complaint to sales@umbuzo.com within 24 hours of receiving your item. We will try our best to resolve your complaint and attend to any customer service issued within a 24 hour time period.

 

4. Returns 

4.1 Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return. Our pieces are backed by a lifetime guarantee for any issues that are not consistent with the reclaimed characteristics outlined in section 2.Damage. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

The customer is responsible for the cost of return packaging if the original packaging has been discarded. 

Additional non-returnable items: 
Gift cards

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Restocking fees will apply to any return that does not show any noted issue or defect.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be returned or exchanged. These items are final sale.