THE BLACK NOVEMBER SALE IS HERE UP TO 50% OFF EVERYTHING UNTIL 11/30

Policies

 

Returns and Exchanges
Please reach out to us with any questions regarding your order. 
 
To start the process,
  • Please email us within 3 days of delivery on our Contact Us page.
  • Shipping items back must be within 7 calendar days of delivery unless noted otherwise.  
In most cases, once the order is processed, all sales are final. We are committed to your satisfaction, so we guarantee the quality and style of your furniture but don't hesitate to get in touch with us if you have any problems with your order. 
We ship with FedEx to US lower 48. Our local based philosophy means we do not ship internationally.
 
Please see our ineligible items for return/exchange.
Non-eligible Items for Return:
  • Custom or personalized orders.
  • Items on sale.
Because of the nature of these items, special orders are not eligible for return or exchange unless it is damaged or defective.
 

Returns and Exchange Details
 
Returns: We do not accept returns for any reason. Applicable items may be eligible for a replacement or exchange as outlined below. 

Cancellation: You may request a cancellation within 24 hours of placing an order if your item hasn't shipped yet. For any cancellation request, you will be charged a 20% restocking fee. After 24 hours the order is placed, or outside of our normal business hours, the order will be delivered and are not eligible to be canceled or changed. Please contact us immediately during our normal business hours except for weekends and holidays.

Damage: We will help with any obvious shipping damage to your item.  Please inspect the packaging of your item(s) when they arrive, and also the contents, if you notice any damage please get in touch with us within 3 days of receipt.  We will work with you to resolve the issue to your satisfaction with possible product repair, parts replacement, or an exchange.
Minor scratches, nail holes, wood knots, joint gaps less than 1/8" in width are consistent with reclaimed furniture and will not constitute damage. Items made with reclaimed wood have several natural inconsistencies in color, grain, and appearance. Since each piece is custom-made, there may be some deviation between the store image and the item delivered to you. Hairline settling cracks can sometimes occur as the new piece adjusts to the climate in your home and are repairable with clay wood putty we can provide if needed.

All damaged items that are deemed exchangeable will only be exchanged once the damaged item is returned.

All damaged items returned for replacement shall be returned in their original packaging or suitable packaging purchased by the buyer. The buyer is responsible for packaging a return and scheduling a carrier pick up with the pre-paid label provided by the Seller. We highly recommend insuring your parcel as we cannot issue a refund for an item that we do not receive back. We will not be held responsible for lost or misdirected returns.

Complaints:  Your relationship with us does not stop after you purchase. We stand by the quality of our products, and our experienced customer service manager is ready to answer any questions you might have. Please address your complaint through an email within 24 hours of receiving your item. We will try our best to resolve your complaint within 24 hours during the standard business week (M-F).  Please know we will be closed during weekends or public holidays and unable to communicate with you.
Thank you for shopping with us!
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